Frequently Asked Questions

We begin processing orders as quickly as possible. If you need to request a change or cancellation, please contact us immediately. We cannot guarantee that changes can be made once an order has entered fulfilment.

You will receive an order confirmation by email shortly after completing your purchase. Please check your spam or promotions folder if it does not arrive within a few minutes.

Gårdisto ships to selected destinations across Europe and internationally. Available delivery options, prices and estimated delivery times are shown at checkout based on your destination.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where tracking is available for the selected delivery service.

Delivery times depend on your destination and the selected shipping service. Estimated delivery times are displayed at checkout. Please note that customs processing, public holidays and peak periods may occasionally cause delays.

Orders delivered outside the applicable tax or customs region may be subject to local import duties, taxes or handling fees. Any such charges are determined by the destination country and are the responsibility of the recipient unless otherwise stated at checkout.

You may return eligible items within 30 days of receiving your order. Items must be unused, unworn and returned in their original condition with all tags attached. Please review our Returns Policy for complete terms and instructions.

A return fee may apply depending on your market and the return method used. The applicable amount and return instructions are provided in our Returns Policy.

We do not currently offer direct exchanges. To change size or colour, please return the original item in accordance with our Returns Policy and place a new order.

Once your return has been received and approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Fit information is provided on each product page. Some Gårdisto garments are designed with a relaxed or oversized silhouette, so we recommend reviewing the product-specific size guide before ordering.

The size guide is available from the relevant product page and from the Size Guide page in the store. Measurements are provided to help you select the most suitable size.

Your preferred fit should guide your choice. Select the smaller size for a closer fit or the larger size for a more relaxed silhouette. Product-specific recommendations should take priority where provided.

Materials vary by product and are listed on each product page. Gårdisto prioritises considered materials, quality construction and long-lasting comfort. Further information is available on our Materials & Certifications page.

Always follow the care instructions shown on the garment label. Washing at lower temperatures, using a gentle cycle and avoiding unnecessary tumble drying can help preserve the garment’s fit, colour and finish.

Certification information varies by product and supplier. Any applicable material or production certifications are stated on the relevant product page or on our Materials & Certifications page.

Available payment methods are shown at checkout and may vary by country. These may include major cards, local payment options, Klarna and PayPal where available.

Yes. Payments are processed through secure payment providers supported by Shopify. Gårdisto does not store your full card details.

You can contact us through our Contact page. Please include your order number when contacting us about an existing order so that we can assist you more efficiently.